Technical Customer Support Electromobility / SaaS (w/m/x)

To strengthen our Technical Operations Team, we are currently looking for a male/female employee to support the technical customer support in the conception, implementation, and maintenance of software landscapes for our fleet and load management.

Tasks

• Support in implementing complex charging infrastructure projects with the help of our solutions
• Support in using our fleet and load management by the customer
• Installation of load management and vehicle telematics modules
• Communication with electricians/installers for setting up charging parks
• First- and second-level support via email and phone
• Personal customer contact
• Sending hardware and components for charging infrastructure
• Error analysis of software and charging infrastructure
• Error analysis of IoT network (WLAN, LTE)

Qualification

• Independent, solution-oriented working style
• Good analytical skills
• Interest in electromobility and renewable energies
• Very good German and English language skills in writing and speaking
• Friendly demeanor

Advantage (no prerequisite):

• Studies or vocational training in the field of computer science, electrical engineering, or physics
• Basic knowledge and first experiences with electric and switchgear installation
• Basic knowledge in Windows, Linux, and embedded systems
• Experience with TCP/IP networks, WLAN, and router configuration, Mikrotik
• Experience in the IoT field
• Prior knowledge in electromobility/load infrastructure/CPO/MSP systems
• Electrician

Benefits

• Shape the future of electromobility with us
• Attractive remuneration package with participation opportunities
• Freedom to shape and responsibility
• Flat hierarchies and team-oriented corporate culture
• Flexible working hours and home office possible
• Job ticket, EGYM Wellpass, and more!

Become part of us: IO-Dynamics, a start-up with a clear mission: to make electromobility for fleets simpler, more sustainable, and cost-effective. We revolutionize vehicle parks with smarter energy and load management technology for electric vehicles. Shape the future of electromobility with us!

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