Technical Customer Service (m/f/d)

At Hexagon, we develop software to make the world a little safer. Our video and incident management solutions help our customers quickly clarify incidents and minimize their consequences. We are a global company with headquarters in the USA and service teams in the USA, Great Britain, India, Israel, and Germany. This position is ideal for technically enthusiastic people who enjoy solving complex software problems and have fun helping customers overcome their challenges and improve their processes. As a member of our technical customer service team, you will be responsible for providing expert technical support to our customers, troubleshooting and resolving technical issues, and collaborating with our development team to identify and prioritize software improvements. You will also have the opportunity to work on various projects and contribute to the development of new features and tools. If you are a motivated and detail-oriented individual who is passionate about technology and customer service, we would like to hear from you.