Technical Customer Service

Our startup PraxisConcierge brings fresh momentum to the healthcare sector: With innovative solutions, we create a noticeable relief in the daily routine of doctor's offices, medical practices, and clinics. Our digital phone assistance connects AI-supported dialogue guidance with existing practice systems and sets a new standard for patient communication.

With the windfall of many enthusiastic customers, we're on an expansion course – and want to accelerate our growth further. We've already come a long way and have much more ahead.

To do that, we need you: a technically skilled head (m/w/d) who likes to get into systems and supports our customers with technical challenges. Your focus lies in configuring phone systems – always in close exchange with the customer.

Tasks

Your tasks:

• You configure phone systems for our customers.
• You handle support tickets independently, covering all complexity levels, and ensure quick, sustainable solutions.
• You provide telephone support during peak hours and in critical situations – with calmness and technical competence.
• You work closely with our Development- and Customer-Success-Team and bring in technical feedback from customer contact.
• You directly contribute to customer satisfaction and product quality.

Qualification

We're not looking for a high-gloss CV – but people with drive, attitude, and problem-solving mentality:

• Tinkerer's gene & quick comprehension: You like to get into systems. There are countless different phone systems – you don't need to know them all. What matters is that you're eager to take a look at an unknown configuration, understand it, and quickly get up to speed.
• Systematic troubleshooting: You approach problems in a structured way, analyze logs, reproduce errors, and find the root of the problem – not just the quick workaround.
• Customer focus & communication: You explain technical connections clearly and remain calm and solution-oriented even in critical situations. Empathy and tech skills don't exclude each other for you.
• Learner's mindset & growth mindset: You want to grow with us – professionally, personally, entrepreneurially. You're open to feedback, test new approaches, and celebrate learnings just as much as successes.
• Language & style: You communicate clearly, empathetically, and on eye level – orally as well as in writing. Since we're operating in the German healthcare market, we assume secure mastery of the German language.

Benefits

Shape the future of patient care with us!

• We offer you an attractive package of fixed and performance-based remuneration for your efforts.
• You can expect an open, curious team with diverse skills and personalities – we all learn from each other.
• We're looking for motivated people who give it their all and want to develop further.

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