Technical Customer Support / IT Support

The Projektron GmbH develops and markets the web-based project management software Projektron BCS. To support our more than 820 customers across Europe and continuously develop our software, we rely on over 130 employees at five locations in Germany.

We are currently looking for a full-time employee to join our IT Support team at our headquarters inBerlin.

We particularly encourage women to apply.

Tasks

• Ticket-based technical support
• Second-level support
• Contact with customers via phone, conference software, and ticket system
• Assessment of request feasibility
• Mediator between customers, consultants, and development teams
• Writing XML files for configurations
• Remote installations and updates
• If necessary
• Creating reports with BIRT
• Supporting hosting instances

Qualification

• Very good to good education in the field of computer science or a good university degree
• Fundamental technical knowledge in the areas:
• Windows or Linux
• XML
• Broad knowledge and interest in IT topics
• Calm demeanor when dealing with customers
• Self-reliance and willingness to take on tasks
• Very good German language skills (C1 or higher)

Advantage:

• Good English language skills
• Knowledge of SQL or BIRT

Benefits

• Work-Life-Balance: flexible working hours, 30 days' vacation, sabbatical, mobile work & workation
• Family-friendly: family liaison officer, paid childcare leave, family day, care days for sick relatives
• Modern offices: sit-stand desks, bright and quiet rooms, ergonomic working stations
• Flat hierarchies & open communication culture: short decision-making processes, agile work, onboarding including mentoring program, equal opportunities
• Employee events: lectures and workshops, game nights, crafting, employee meetings, grilling on the rooftop garden
• Sport & health: soccer league, table tennis, yoga, dental insurance, bike storage room, running training, showers, urban sports club, job bike leasing
• Additional benefits: company ticket for public transportation, bAV & BU, shared dining area, muesli bar, organic fruit and beverages
• Individual annual further education

The Projektron GmbH offers forward-thinking, equality-oriented personnel policy that has been recognized with theBestPersZertifikat, theBestPersAward, theTOTAL-E-QUALITY-Prädikat, the Prize for Family-Friendly Company, and the award from Great Place to Work.

We advocate for equal opportunities in the workplace and encourage women to apply.

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