Technical Assistant (m/w/d)

Happy to Meet You:

We are a Hamburg-based family business in its second generation!

Unfamiliar? On the contrary – we are bold and dynamic, young and experienced (some have been part of our crew for more than 25 years ⛵️), family-oriented and appreciative in our dealings – humor, curiosity, and drive are all on board (in our daily work).

💙 What We Love Doing:

For 40 years, we have been developing digital solutions for law firms – from small and medium-sized enterprises to international corporations like Lufthansa or Haribo – with us, you can extract more value from your legal data 🚀 and above all maintain an overview of the important matters that you are responsible for!

🏆 And we're the German market leader. Our secret to success? Continuity, expertise, and trust-based, partnership-oriented, and long-term cooperation with our customers.

Aufgaben

About the Role:

We are creating a new, cross-functional role: The technical team assistant supports development, support, product management, and testing equally in organization, documentation, and process coordination. Our goal is for our experts to be able to focus fully on their core tasks while the new colleague ensures that processes, data, and coordination remain in sight and nothing falls through the cracks.

Your Tasks:

• Jira Maintenance & Data Quality: You ensure clean, uniformly structured projects and tickets, pay attention to agreed-upon process guidelines, and point out gaps or inconsistencies.
• Roadmap Management: You maintain and update the roadmap based on information from product management and developer meetings – also live during the meetings.
• Release Planning & Coordination: You prepare the release process organizationally (scheduling, including backward terminations), obtain necessary information from responsible parties, organize coordination meetings, and keep deadlines in mind.
• Meeting Organization & Minutes Taking: You participate in relevant meetings, especially decision-making ones, take minutes, and handle pre- and post-meeting preparation.
• Changelog Maintenance: You maintain changelogs uniformly according to agreed-upon guidelines.
• Cross-Team Coordination: You foster information exchange between development, support, testing, and product management and create transparency across team boundaries.
• Process Optimization: You seize ideas from the teams (e.g., about Jira or CRM workflows), document them, obtain approvals, and accompany implementation together with the relevant subject matter experts.
• CRM Support: You create/ manage and optimize workflows
• Forms & Questions: You organize the processing of team-wide questionnaires (e.g., security or sales inquiries), obtain contributions from the respective departments, and keep deadlines in mind.
• Coordination with Cooperation Partners: When organizational clarification is needed with technical partner companies, you coordinate dates and participants – without being the main point of contact yourself.
• System Maintenance (perspective): Technical operation of systems like newsletter tools or helpdesks based on contents provided by subject matter experts.

Qualification

Must-Criteria:

• You bring very good English skills and master German at a native speaker's level.
• You have an outstanding organizational talent, high attention to detail, and joy in structure and clear processes.
• You work independently and reliably – also with regard to deadlines and details.
• You have strong communication skills and team spirit to mediate between multiple departments.
• You enjoy documentation, preparation, and consistent follow-up of topics.
• You have a sense for when consultation with subject matter experts is necessary instead of making decisions independently.
• You are willing to adapt to new tools and changing processes.

Desired:

• First experience with tools like Jira, HubSpot, or GitHub.
• Basic understanding of software development processes.
• Interest in process optimization and digital workflows.

Good to Know:

This role is newly created and will be iteratively developed together with the team. You start with a manageable, clearly defined task package that expands as your experience grows.

Benefits

What We Offer:

• Appreciation: – A culture of appreciation and respectful behavior stands at the forefront.
• Team Cohesion: – Departments are organized according to strengths, allowing us to jointly develop our true potential as a team.
• Flat Hierarchies & Design Freedom: – Your ideas count: short decision-making paths, regular further training, and space for personal development and responsibility.
• Flexible & Mobile Work: – Shape your working day independently.
• Nice Office in Eppendorf: – Modern equipment and top-notch connectivity.
• Happy Office Vibes: – Weekly team lunches, joint events, good vibes, and plenty of coffee.
• Mileage Reimbursement: – We support your mobility with a reimbursement for your travel expenses.

We look forward to receiving your application!

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