Technical Administrative Employee Aftersales

As a technical administrative employee, you will be responsible for the following tasks:

• During a limited onboarding period (max. 3 months) in the warehouse, you will learn all machine parts and the stock management program so that you can learn the applications in practice.
• After the onboarding period, you will join the aftersales team where you will gradually be supported in carrying out the following tasks:
  • searching for brand-specific parts that need to be sent to customers and following up on the invoicing process for these.
  • answering questions from customers and sub-dealers via email and telephone regarding parts or finding solutions for technical problems (based on frequent interaction with the workshop).
  • ordering parts using the platform of the manufacturers.
  • various communications with the manufacturers Manitou and Case Construction, including in the context of preparing warranty claims and damage files.
  • technical administrative follow-up of damage cases (including the company's own fleet in the rental department).
  • further deepening your knowledge of the systems used in aftersales.
• In the long term, you will grow into a fully-fledged backup for the aftersales advisors and become a fully-fledged point of contact for the workshop, warehouse, customers, and manufacturers Manitou and Case Construction.

In this role, you will report directly to the aftersales coordinator and work closely with the workshop service coordinator and colleagues from the aftersales department.

Ideally, as a technical employee in aftersales, you possess the following skills:

• You have obtained a bachelor's degree in a technical field or have equivalent experience.
• You have good communication skills in Dutch and English to assist customers/sub-dealers in a professional manner. Knowledge of French is a plus.
• You are administratively and organizationally inclined: you can structurally ensure the process by efficiently and consistently using the various systems.
• With your proactive and flexible attitude, you will do everything to ensure maximum customer satisfaction.
• You are interested in getting to know all parts of the (construction) machinery well.
• Experience is a plus but not a requirement.
• You can work both independently and in a team.
• You possess a VCA basic certificate (or are willing to obtain one).

As a technical employee in the aftersales department, you will have the opportunity to contribute to the success of a company that is in full growth. It is a varied position with opportunities for initiative and autonomy in a driven and enthusiastic team. Furthermore, you can count on an attractive salary in proportion to your experience, supplemented with benefits such as meal vouchers, group insurance, etc.

You will receive extensive training opportunities and work a 40-hour week with additional ADV (leave equalization) days on top of your statutory leave.

Our client specializes in the sale, rental, and service of handling and construction equipment from, among others, Manitou & Case Construction. The company offers a wide range of machinery to support the agricultural, industrial & recycling sectors. Some of these machines include telescopic handlers, articulated loaders, wheel loaders, material handlers, aerial work platforms, scissor lifts, forklifts, and dumpers. They are currently looking for a technical administrative employee for their aftersales department.