Technician Support MAC / APPLE

You know Apple products and are looking for a real first professional experience? This job is made for you! Meanquest is an ESN created in 1995, counting over a hundred people. Based in Ecublens, Meyrin, and Givisiez, it deploys its expertise in five key areas: infrastructure, support, cloud solutions, security, and recruitment. An IT company like ours relies on the commitment and expertise of its talents to offer a quality customer service. We regularly look for profiles eager to invest in our clients. For one of our clients based in Lausanne, we are looking for: a Technician Helpdesk MacOS / APPLE MAIN ACTIVITIES: Ensure proximity support to users: - Offer technical support and quality follow-up to users on computer equipment (workstations, tablets, and all peripherals under management) or during connectivity issues - Guide users pedagogically in resolving dysfunctions or changes, take control of the system remotely within the limits of their accreditations. - Record all user requests and incidents in the ticketing tool - Perform a pre-diagnostic, qualify, and prioritize all user requests and incidents - Report major failures, anomalies, and 'out of the ordinary' cases according to established procedures - Treat and ensure the follow-up of your tickets and those assigned to your perimeter - Prepare and pre-configure computer equipment before its deployment on site, configure it once on site - Contribute to the maintenance of the inventory of computer equipment: - Verify and maintain the inventory of computer equipment during remote or on-site interventions. - Intervene on posts that report an anomaly in the inventory of computer equipment and perform all necessary manipulations to correct it. - Keep the inventory of computer equipment up to date after receiving new equipment, during movements or replacements of existing equipment. Ensure the reception and delivery of computer equipment and maintain its operational condition: - Inventory received equipment and store it in the designated area, paying particular attention to order, respecting safety rules. - Record entries and exits in the central database. - Transport new, repaired, exchanged, or renewed computer equipment and proceed with its deployment at its destination location within the allotted time. - Take charge of equipment in failure or defect (computers, tablets, and all peripherals under management), coordinate and proceed with its transportation from the repair center once the repair or exchange is finalized. - Perform equipment transfers between the different sites of the service. Participate in enriching documentation and knowledge bases: - Write support documentation for users and adapt it to ensure it remains up to date and follows the evolution of digital tools. - Write and maintain up-to-date internal procedures for deploying, operating, and exploiting computer equipment. - Maintain your skills up to date by self-training on equipment and tool evolution through knowledge bases, internal and external documentation. PROFILE WE ARE LOOKING FOR: - Knowledge of MacOS, iPadOS, tvOS, and Microsoft 365 systems - Interest and curiosity in new technologies and multimedia equipment (bridges, displays, interactivity, etc.) - Ability to self-train - Apple and Microsoft certifications are a plus - Driving permit and Swiss residence are mandatory Qualities: - Sense of responsibility towards clients - Servicability, empathy, and client orientation - Ability to adapt and be flexible - Ability to communicate clearly and concisely in French - Punctuality, autonomy, and organization This opportunity interests you? Don't hesitate to apply and join us! Only applications meeting the entire set of skills will be considered. #LI-EF Branch: EDV Function: Technology/EDV Job percentage: 100% Leadership person: No Employment type: Permanent employment Career level: Employee Transportation: Yes