IT Technician

IPS is seeking professionals in TI to strengthen the technological infrastructure of our innovative team. At IPS, we know that innovative ideas and large-scale projects rely on solid and reliable IT solutions. Your professional development and expertise are our priority, with unlimited opportunities to advance your career. We support our employees through a comprehensive package of social benefits, work-life balance, and job stability. If you excel in a dynamic environment where your contributions are recognized and valued, IPS is the place for you!

Responsibilities and expectations:We are looking for a highly qualified IT Technician with solid skills in troubleshooting, workstation support, networking, Microsoft Cloud services, and customer service. This position involves providing on-site support for the Quebec region, as well as supporting other IPS regions through our ticketing system. The ideal candidate will thrive in a fast-paced and dynamic environment.

• Creating, deploying PC images, and migrating user data.
• SUPPORTING users with hardware, software, mobile devices, file services, and printing.
• Aiding in the configuration, optimization, adjustment, and monitoring of software and hardware systems.
• Documenting and tracking equipment inventory, and collaborating on potential purchases.
• Monitoring and managing Service Desk tickets.
• Assisting the department with assigned projects.
• Researching and resolving software and hardware issues.
• Providing written resolutions via the ticketing system and implementing appropriate actions/solutions.
• Analyzing root causes and resolving escalated workstation issues for users.
• Regularly and effectively communicating with individuals who submitted tickets.
• Being able to troubleshoot remotely and providing clear instructions.

Qualifications and skills:

• Diploma or certification in a technical field, or three years of equivalent experience.
• Three years of experience in administering a Windows network environment supporting over 100 PCs.
• Solid knowledge of Windows 10, Microsoft Office, Office 365, and computer peripherals such as mobile phones, printers, and scanners.
• Excellent customer service skills, with the ability to de-escalate difficult situations with clients.

You will thrive at IPS if you:

• Prioritize integrity and security. You adopt high standards and commit to maintaining a safe and ethical work environment.
• Value teamwork and responsibility. You collaborate effectively with others, assume your responsibilities, serve others, and keep your commitments.
• Are client-oriented. You are determined to provide an exceptional customer experience and exceed expectations.
• Possess an entrepreneurial spirit. You are proactive, innovative, and thrive in a dynamic environment.
• Communicate effectively and targeted. You keep everyone informed with clear and concise communications.
• Remain curious and love to learn. You constantly seek new knowledge and personal/professional development.

About us:Surplec, an IPS company, specializes in medium- and high-voltage products since 1987. As a Canadian leader in transformer sales and equipment rental, repair, and purchase of new or reconditioned equipment.

Integrated Power Services (IPS) is the primary North American provider of solutions for energy management, electrical mechanical equipment, and rotating equipment. Serving clients from a wide range of industries, including power generation, public services, water and wastewater treatment, petrochemicals, oil and gas, metals, mining, paper, aggregates, and cement.

IPS defines each day the repair of world-class electric motors and generators, as well as energy management. When you work for IPS, you can learn from experts in the field and discover your potential while being part of a winning team that commits to respecting our fundamental values: Security, Integrity, Teamwork, Responsibility, Client Orientation, Entrepreneurial Spirit.

Social benefits:

• Incentive bonuses.
• Paid time off.
• Education expense reimbursement program.
• Medical, dental, and optical plans.
• Employee assistance program (EAP).
• And more!

IPS is committed to providing equal employment opportunities, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

All job offers are conditional upon the successful completion of a background check and a conduct record. As a federal subcontractor, our company is committed to maintaining a drug-free workplace. Candidates for this position must pass a pre-employment drug screening test prior to hire. The testing process will include tests for substances that could impair the ability to perform job duties safely and effectively.

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