Support Technician

Enovacom, a healthcare subsidiary of Orange Business, a data host and publisher of software dedicated to the world of Health, was created in 2002 to facilitate the secure exchange and sharing of patient data.

The Customer Care department is responsible for supervising and resolving technical and functional requests from clients and partners regarding the company's services and products in accordance with subscribed contracts. Customer support for GXD5RIS software

He/She ensures telephone reception, technical and functional diagnostics, as well as responses to level 1 requests, while collaborating with other teams (N2, project... etc) for complex incidents or requests. Assumes follow-up of the problem (if the client calls back for the same issue).

• You have a degree in IT, and have experience in customer service or IT technical support (application support preferably)
• You have a strong sense of customer service
• You are comfortable on the phone and in writing
• You have a team spirit, are rigorous and reliable
• You are proficient in Windows, Word, and Open Office
• Knowledge of: Apache, SQL, and MySQL would be a plus

At Orange, only your skills matter.

Regardless of your age, gender, origin, background, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a strength for the collective and a vector for innovation. Orange is a disability-friendly company: do not hesitate to inform us of your specific needs.