Level 1 and 2 Support Technician

As part of strengthening its IT team, we are looking for a Level 1 & 2 Support Technician to provide on-site support to users.

The position is based in Lausanne and is for a local candidate with 5 to 10 years of experience in IT support. Beyond technical skills, particular attention will be paid to the quality of the relationship with users.

Level 1 and 2 Support Technician

• Provide Level 1 and 2 IT support to users.

• Diagnose and resolve incidents related to Windows workstations.

• Provide support and routine administration of Active Directory (AD) and Group Policy (GPO) environments.

• Handle requests and incidents in compliance with ITIL processes.
• Analyze encountered problems and provide appropriate solutions.

• Assist users in the use of their IT environment.

• Explain or re-explain procedures and solutions with patience and pedagogical skill.

• Ensure rigorous follow-up of requests until their resolution.

• Collaborate with other IT teams when an incident requires escalation.

Candidate Profile

• You have 5 to 10 years of experience in Level 1 and 2 IT support.

• You have a strong command of Windows and the workstation environment.

• You have a solid mastery of Active Directory (AD) and GPOs.

• You master ITIL principles and support processes. An ITIL certification is a plus.

• You speak fluent French and have operational technical English.

• You are based in Lausanne or the surrounding region.

• You are available in October or November 2026.

• You are recognized for your excellent interpersonal skills, empathy, listening ability, and pedagogical approach.

• You have a strong sense of service and are naturally user-oriented.

• You demonstrate calmness, diplomacy, and tact, particularly in managing sensitive situations.

• You communicate clearly, amiably, and appropriately for your audience.