IT Support Technician

IT Support Technician in Villars-sur-GlâneAbout this job postingDo you enjoy on-site support, demanding environments, and high-quality user assistance?Join a company where people are at the center.Permanent contract – 100% | Villars-sur-Glâne | Mobility requiredCeRFI is strengthening its teams with several experienced IT support technicians, working in complex, demanding professional environments focused on premium service in Villars-sur-Glâne.Your missionWorking closely with users, you will provide high-quality on-site support and/or direct user support, with a strong emphasis on satisfaction. You will work on incidents, service requests, and environments, and collaborate closely with IT teams, respecting processes and tasks.- User support (on-site support / meetings / environments)- Incident diagnosis, analysis, and resolution- Implementation of immediate workarounds and proactive risk reporting- Ticket management and tracking- Contribution to service quality and IT support improvementYour profile- Proven experience in IT support- Very good knowledge of: - Windows, iOS, macOS- O365 and collaboration tools (Teams, Zoom (Logi, Poly, MTR …))- Device management tools (Intune, Workspace ONE)- Ticketing tools (ServiceNow)- Very good service orientation and professional presentation- Team spirit, rigor, and priority management- Resilience, sense of responsibility, and task follow-through- Native language: Swiss German- Very good knowledge of French (minimum B2)- ITIL knowledgeWe offer- A permanent employment contract- 5 weeks of vacation- Fully funded continuous training- The opportunity to work for a leading IT support company in French-speaking SwitzerlandWhy CeRFI?As a human-sized company, CeRFI places great importance on proximity, trust, and professionalism. We offer our employees a structured, demanding, and respectful work environment that promotes skill development and long-term commitment. jidd3421baafr jit0833afr jpiy26afr