IT Support Technician

OTO Technology supports its clients in the implementation and development of IT solutions.

Since 2011, our teams have relied on collective intelligence and employee commitment to provide premium, tailor-made service to our international clients.

Today, we have 40 employees specialized in IT professions.

We support our clients in the management, optimization, and security of their information systems through a tailor-made service, adapted to their needs and their IT environment.

Whatever your profession, at OTO, we offer every employee the opportunity to develop and advance rapidly according to their aspirations.

Joining OTO means developing your skills through the 3 pillars of our OTO Academy: Business expertise, management leadership, and personal development.

Your missions

Passionate about IT and the O365 environment, you want to join a growing company where you can quickly advance your skills.

Reporting to the Helpdesk Manager, and after a period of training to familiarize yourself with internal tools and processes, your missions will be as follows:

• Provide IT assistance to our clients by resolving various IT problems: from "my printer isn't printing" to more complex issues like large-scale data migration.
• Ensure the proper installation and deployment of IT equipment.
• Provide Helpdesk Support (L1 and L2), managing and resolving incidents via our ticketing tool.
• Manage Active Directory accounts, process email accounts, create and modify user accounts.

Your skills

• Degree in IT or more than 2 years of experience in a similar role.
• Advanced skills and knowledge of Windows 10 and 11, Office 365, Microsoft Teams, Azure applications.
• Ability to resolve problems quickly and efficiently.
• Ability to work both independently and as part of a team.
• Available and flexible to offer remote support or travel to client sites based on their preferences and needs.
• Excellent communication and customer service skills with a discreet and professional approach.

Benefits

• Work independently on end-to-end deployment projects.
• Rapidly advance your skills through our internal training and certification programs.
• Benefits: Holiday bonus in July / Referral bonus / Sustainable mobility package.

Our recruitment is based on skills, without distinction of origin, age, or gender, and all our positions are open to people with disabilities.

Our offices are located in Levallois-Perret and we offer a warm working environment in a friendly atmosphere.