Technician - Supervisor

VACANCY: Durban Service Centre – Supervisor We currently have an opening for a Supervisor position at our Durban Service Centre. Overall purpose of the job : This position will be responsible to lead and oversee the efficient operation of the BCE Durban service centre, ensuring exceptional customer service, high-quality repairs and timely job completion. Duties And Responsibilities Will Include, But Will Not Be Limited To: Provide expert technical support to internal and external customers, diagnosing and resolving issues in a professional manner. Ensure that all work is carried out in accordance with established procedures and standards. Monitor and control the quality of work performed by technicians, ensuring that it meets the required standards. Identify and address any potential problems or areas for improvement, implementing corrective actions as necessary. Develop and maintain effective relationships with internal stakeholders, including technicians, team leaders and management. Provide guidance and support to technicians, team leaders and other staff members as required. Ensure compliance with all relevant policies, procedures and regulations. Monitor and control the centre's budget, ensuring that it is managed effectively and efficiently. Identify opportunities for cost savings and implement initiatives to achieve these. Develop and maintain effective relationships with external stakeholders, including customers, suppliers and partners. Provide guidance and support to technicians, team leaders and other staff members as required. Ensure compliance with all relevant policies, procedures and regulations. Monitor and control the centre's budget, ensuring that it is managed effectively and efficiently. Identify opportunities for cost savings and implement initiatives to achieve these.