Technical Team Lead

Responsibilities * Co-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members. * Motivating, mentoring, and developing a team of 15-20 Engineers (a combination of L1, L2, and L3) to deliver a first-class service. * Consult with customers regarding post-sales requirements, and delivery, and will have input into ongoing service reviews. * Ensure all Managed Service provisions are delivered on time and follow the defined standards. * Provide technical expertise and guidance, and act as an escalation point for technical issues. * Ensure the team follows the documented processes and procedures. * Manage and control the workload and priorities of the team. * Conduct performance reviews, identify training needs, and provide coaching and feedback to team members. * Identify and implement process improvements to enhance team efficiency and effectiveness. * Liaise with other departments within the company. * Drive continuous improvement initiatives and contribute to the enhancement of existing processes and procedures. * Contribute to the creation and maintenance of technical documentation. * Monitor team performance metrics and proactively address any issues or areas for improvement. * Conduct regular team meetings, and provide updates on project progress, and company initiatives. * Stay up-to-date with the latest technologies and industry trends and share this knowledge with the team. * Take ownership of complex technical issues and see them through to resolution. * Ensure compliance with all relevant company policies and procedures. * Participate in the recruitment and onboarding of new team members. Experience * Proven experience as a Team Lead or in a similar leadership role. * Strong technical background with experience in relevant technologies. * Excellent communication and interpersonal skills. * Proven ability to motivate, mentor, and develop a team. * Strong problem-solving and decision-making skills. * Experience in managing and prioritizing workloads. * Ability to work effectively under pressure and meet deadlines. * Customer-focused with a commitment to delivering a high level of service. * Knowledge of ITIL or similar frameworks is desirable. * Experience with Managed Services is desirable. * Relevant technical certifications are a plus.