Technical Support Tier 2/3- with SQL (on-site Bucuresti)

Are you passionate about solving complex problems and want to make a real difference in the world of payments and commerce? The company is looking for a Product Operations – Tier 3 Support Agent to join our dynamic Payment Intelligence team!
In this role you'll dive deep into the heart of our cutting-edge payment technologies, investigate transaction and product issues, and play a key part in shaping the future of payment around the world. You'll work closely with R&D, Sales, Finance, and Customer Support teams to not only solve issues but also drive proactive improvements that increase transaction success rates and enhance customer experience across the globe.

What You’ll Be Doing:

· Troubleshoot complex product and payment issues, and escalate as needed with full documentation.
· Monitor and analyze payment and transaction patterns using advanced tools and dashboards.
· Collaborate with cross-functional teams to ideate and implement continuous improvements.
· Become a go-to expert on payment products.
· Play an active role in crafting Product Solutions Requirement Documents (PRDs) for new features and solutions.
· Build and nurture relationships with our global payment partners.

What We’re Looking For:
· Proven experience in a technical support, analyst, or QA role (Tier 2/3) – preferably in a global or tech-driven company.
· Strong analytical thinking and problem-solving skills with a passion for finding creative solutions.
· Proficiency in SQL – must (you’ll be tested!).
· Advanced Excel skills (pivot tables, VLOOKUPs, etc.) and solid Microsoft Office knowledge – must.
· Excellent interpersonal and communication skills.
· A team player with a sense of urgency and ability to thrive under pressure.
· Fluent English – written and spoken (tested), conversational Hebrew – an advantage.

Advantages:
· Experience collaborating with development teams and understanding technical/business needs.
· Background in the payments industry or fintech.
· Hands-on experience with data analysis and BI tools (e.g., Kibana, Elastic, Qlik) – a plus!

Why?
The company is a global leader in the world of unattended and attended commerce, with a mission to simplify payments, EV and retail operations while empowering businesses to grow.

Here’s what you can look forward to:
· A vibrant, inclusive, and fast-growing company with over 400 employees in Israel alone, and 1,200 worldwide.
· A beautiful, modern office in Herzliya Hills, just steps away from the train station.
· A collaborative and supportive work environment that encourages personal and professional growth.
We're growing fast – and we’re looking for enthusiastic, innovative, and curious individuals to grow with us. If you're ready to take your career to the next level and make a real impact – let’s talk!