Technical Support Specialist (Junior/Middle)

• Previous experience in a technical support or similar customer-facing role- must.
• Advanced knowledge of SQL and Excel functions- must.
• Technological orientation with a passion for learning and troubleshooting.
• Basic understanding of network communication and the cybersecurity domain.
• Excellent communication skills in English at a native language level (written and verbal).
• Ability to work in shifts, including during US working hours.
• Tech-savvy, resourceful, and eager to learn in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Basic understanding of web technologies and security principles.
• Solid planning, priority setting, and project-management skills.
• Experience with data visualization tools

• Provide initial technical response to customer malfunctions and inquiries to clients via email, chat, and other direct messaging platforms, ensuring swift and effective resolution of issues.
• Diagnose and troubleshoot customer issues.
• Escalate unresolved issues to higher-level support as necessary.
• Collaborate with internal teams (Customer Success, R&D, Product, QA) to escalate and resolve complex technical challenges and ensure a high level of customer satisfaction.
• Perform various data analysis and customer reporting on an ongoing basis.
• Develop client-facing reports incorporating visual analysis elements such as graphs, charts and trends.

Qualitest is the world’s largest pureplay QA company. Our quality engineers align with our customers to understand their business needs and figure out the problems inside a system or website. Every day with Qualitest is an opportunity to innovate, grow and change.

We are seeking an experienced Tier-1 technical customer support specialist to join our team. This role will combine supporting our customer needs via support tickets as well as customer reporting & analysis. This unique combination will provide growth opportunities as well as significant room for impact.

This role will also include shifts in US Hours, Monday- Friday (not flexible)