Hamilton Central Europe
1 month ago
Technical Support Specialist
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Company information
- Company
- Hamilton Central Europe
- Location
- Giarmata, Timișoara Romania
- Posted
- 1 month ago
Job description
Job description:
Customer support and communication related to product performance and technical specifications (technical understanding: operating data; specific measurements; communication protocols, applications and methods, of Hamilton products)
Replicate and/ or investigate customer requests, support by email, phone or customer visit.
Evaluation and prioritization of support inquiries.
Cooperation with all internal and external departments of the organization, if necessary.
First contact person for technical support inquiries from customers about our laboratory products.
Professional experience & Skills desired to have:
Technical University degree/ Biomedical Engineering/ Biotechnology/ Chemistry
Working knowledge of customer relationship management
Excellent time management and organizational skills and the ability to multitask and prioritize
Customer oriented skills, providing technical advice to customers
Fluency in English (writing and speaking), good German or other languages skills are an advantage
Good computer skills (Windows, Office, etc.)
Team player and cooperative with other departments (Sales, Order Processing, Product management, R&D, Production, etc.)
Sociable person, with good communication skills with customers
What We Offer
Competitive salary ;
Meal tickets;
Gift tickets for Christmas, Easter, Children’s Day and Women’s Day;
The 13th salary;
Medical services for you and your family members;
Gym and wellness discount package;
Professional development opportunities and trainings;
Bookster (online platform through which employees can borrow books free of charge);
Flexible working hours;
Vacation days: 23 days/year at employment.
Required skills
- sales
- team player
- organizational skills
- customer support
- production
- medical services
- meal tickets
- multitasking
- communication skills
- german language
- competitive salary
- time management
- computer skills
- chemistry
- windows
- professional development
- office
- prioritization
- product management
- r&d
- flexible working hours
- technical support
- order processing
- trainings
- technical specifications
- biomedical engineering
- biotechnology
- measurements
- vacation days
- technical advice
- 13th salary
- gift tickets
- product performance
- english fluency
- email support
- phone support
- customer relationship management
- communication protocols
- customer oriented
- bookster
- gym discount
- operating data
- hamilton products
- customer visit
- support inquiries
- wellness discount
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