Technical Support Specialist for Big Tech Company in Greece - Relocation Paid

Discover an exciting career opportunity with Patrique Mercier Recruitment JP as a Technical Support Specialist for a leading Big Tech company, all while experiencing the vibrant lifestyle of Greece! This role comes with a fully paid relocation package, ensuring that your transition to this stunning Mediterranean country is both seamless and rewarding. In this position, you'll provide technical assistance to Czech-speaking customers, addressing a wide range of inquiries about cutting-edge technology products and services. You'll develop your technical skills and problem-solving abilities in a collaborative team environment. If you're passionate about technology and customer support, this is the ideal opportunity for you!

• Provide high-quality technical support to Czech-speaking customers via phone, email, and chat.
• Troubleshoot and resolve technical issues related to the company's products and services efficiently.
• Coordinate with engineering teams to escalate and resolve more complex technical problems.
• Maintain accurate records of customer interactions and technical issues in the CRM system.
• Partake in ongoing training to enhance product knowledge and improve support skills.
• Offer suggestions to improve internal processes and enhance customer satisfaction.
• Assist in the onboarding and training of new team members as needed.

Requirements

• Fluency in Czech and English, both written and spoken.
• Strong technical aptitude and problem-solving skills.
• Excellent communication and customer service abilities.
• Prior experience in technical support or IT is beneficial but not mandatory.
• Ability to learn new technologies and processes quickly.
• A collaborative mindset with a desire to help others.
• Willingness to relocate to Greece and adapt to a new cultural environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )