Technical Support Specialist

Job Requisition ID 25WD93687 Position Overview With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's changing every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this change is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. As a Technical Support Specialist, you will be responsible for providing technical support to Autodesk customers, partners and internal employees, ensuring that their issues are resolved efficiently and effectively. You will be part of a team that is passionate about helping customers succeed in their work. Responsibilities Provide technical support to Autodesk customers and partners via phone, email and chat. Troubleshoot software issues and provide solutions. Diagnose and resolve technical problems related to software installation, configuration, and usage. Escalate complex issues to senior support engineers. Document customer interactions and technical solutions in a knowledge base. Maintain a high level of customer satisfaction. Stay up-to-date with the latest Autodesk software and industry trends. Communicate effectively with customers and colleagues. Qualifications Bachelor's degree in a technical field or equivalent experience. 2+ years of experience in technical support. Strong understanding of software and hardware concepts. Excellent problem-solving and troubleshooting skills. Ability to communicate technical information clearly and concisely. Experience with Autodesk software is a plus. Experience with CRM systems is a plus. Strong customer service skills. Excellent written and verbal communication skills. Ability to work independently and as part of a team. Benefits Competitive salary. Comprehensive benefits package including medical, dental, and vision insurance. Paid time off and holidays. 401(k) plan with company match. Professional development opportunities. Career growth opportunities. Equal Opportunity Employer Autodesk is proud to be an equal opportunity employer and considers all qualified applicants without regard to race, gender, sexual orientation, gender identity, marital status, age, religion, national origin, disability, veteran status, or other legally protected status. If you are unable to submit your application due to a disability, please contact us at [email protected]. #LI-HYBRID