Technical Support Specialist

Job Description

The Technical Support Specialist we are looking for works for an external market research client we are collaborating for more than a decade. Joining the team that works with top food manufacturers, drinks companies and leading retailers, you will have responsibilities in fulfilling the operational tasks related to creating and updating the internal apps for the questionnaire applicable for the respondents in our databases.

We are looking for…

... a team player, an open-minded and a professional, keen to work in a stable team with a bunch of like-minded colleagues!

As Technical Support Specialist you will have following key accountabilities: 

·         You monitor preNABS internal processes and ticketing solutions.

·         You create local applications, software, and providing support and implementation of new features on existing applications.

·         You document / comment the written code, you rewrite and improve existing code pieces and you will improve the style of coding.

·         You execute operational tasks, quality assurance of data entry and production data.

·         You fulfill the role of buddy for new employees within the team;  you have the teaching skills to train if needed.

·         Scripting dialogs for internal platforms (MyScan, OOH, YouScan, Smoker…)

·         Displays keen interest in new software developments, deploying these within deliverables as appropriate

·         Porthos maintenances

Now that we've introduced you to the position as Technical Support Specialist, what skills, qualifications and experience should you have?

·         You have the basic programming skills and knowledge related to object-oriented design, algorithm of data structures and thinking.

·         You have minimum experience with SQL databases (Knowledge of non-SQL databases is a plus).

·         You have working knowledge with software versions (preferably Git).

·         Experience with Atlassian tools has an advantage: ticketing system Jira, Confluence

·         You have a good command of English both spoken and written - English is the language of official communication when working on / resolving tickets as well as when writing documentation on software or processes.

·         You are team player, communication skills and teamwork are the key. We appreciate and encourage proactivity, creativity, problem solving skills and the ability to find customized solutions according to team needs.

·         You demonstrate that you are curious person and you have a proactive approach to learning at work.

·         You demonstrate the desire to stay on top with technology trends, and the latest and the most efficient best-practice methodologies of the technologies used.

·         You have 1-2  years experience in either Data Processing.

Our offer: 

• Permanent employment contract 
• A challenging job in a professional and multinational environment 
• Opportunity to gain skills, knowledge, and experience.