Technical Support Specialist (1st & 2nd Level) – HealthTech / Praxissoftware (w|m|d)

We are looking for an experienced developer who wants to solve technical problems and make a real contribution to the digitalization of the healthcare sector. For a well-established HealthTech company in Berlin, we are seeking a Technical Support Specialist (1st & 2nd Level) (w/m/d), who supports doctor's offices and medical institutions in their daily use of a modern cloud-based practice software.

In this position, you will combine technical support, customer contact, and analytical problem-solving. You will work closely with product-, QA- and engineering teams to contribute to the sustainable improvement of digital practice processes.

You bring your expertise in

As a Technical Support Specialist (1st & 2nd Level), you are the central point of contact for technical and application-related questions around a modern cloud-based practice software.

Your tasks include:

• Processing customer inquiries at the 1st- and 2nd-level support

• Supporting via telephone, ticket system, and remote support

• Analyzing, classifying, and resolving technical issues

• Caring for doctor's offices and medical institutions in their daily business

• Bonding and caring for devices, laboratories, and interfaces (LDT/GDT)

• Supporting around the Telematics infrastructure (TI)

• Escalating complex cases to product-, QA- and engineering teams

• Supporting during technical onboarding processes

• Conducting user training sessions

• Maintaining knowledge databases and documentation

• Optimizing internal support processes

• Supporting the first-level support during increased inquiry volumes

You stand out with

You bring technical understanding, service orientation, and joy in direct customer contact.

Ideal candidates have:

• A minimum of two years of professional experience in technical support

• Experience in 1st- and 2nd-level support

• Experience in dealing with customers and users

• Analytical and structured problem-solving skills

• Good knowledge of computer technology, networks, and data communication

• Experience with CRM- and ticket systems

• Experience with Salesforce or similar solutions

• Good knowledge of PostgreSQL

• Fundamental knowledge of Docker

• Very good German language skills at a native speaker level

• Good English language skills

• High service and customer orientation

We are also looking forward to:

• Experience in the healthcare sector

• Knowledge of practice management systems

• Experience with medical devices

• Knowledge of laboratory connections

• Experience with LDT and GDT

• Knowledge of the Telematics infrastructure

• Experience with Jira or Linear

• Experience in the SaaS environment

• Knowledge of logging and monitoring

You can look forward to

You will be working in a modern work environment with plenty of autonomy, short decision-making paths, and the opportunity to actively shape support processes.

Offered are:

• Location Berlin

• Hybrid model with three office days and two remote days per week

• Routine support hours

• No on-call duty

• No night shift duty

• Modern hardware

• Flexible working arrangement

• Flat hierarchies

• International cooperation

• Design freedom and autonomy

• Company pension plan

• 29 vacation days

• Team events

• Collegial team environment

This step can be exciting because

• You will work with a modern cloud platform instead of classical on-premise solutions.

• You support the digitalization of medical institutions directly.

• Your work has an immediate impact on the daily work of doctor's offices.

• You will be working closely with product-, QA- and engineering teams.

• You can actively improve processes and shape them.

• You are moving in a future-oriented HealthTech market.

• International cooperation is part of your daily work.

• You will be working with the combination of dynamics, technological requirements, and stable framework conditions.

Interest sparked?

DOMUS Consult Wirtschaftsberatung accompanies the recruitment process on behalf of our client.

Contact person is Fabienne Wesche. We look forward to your application at: ----- search: Technical Support Specialist, Technical Support Engineer, Application Support Specialist, Customer Support Engineer, 2nd Level Support Specialist, IT Support Specialist, Service Desk Specialist, Technical Support, Cloud Practice Software, Technical Support Healthcare, 1st and 2nd Level Support, Application Support HealthTech, Telematics Infrastructure Support, LDT GDT Interface, PostgreSQL Support, Practice Management System Support, Technical Support Berlin Hybrid, SaaS Support Healthcare

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