Technical Support Officer

Job Description

As a technical consultant / client consultant, you will communicate closely with clients and development teams to ensure issues are logged and resolved properly. You will also play an important role for internal colleagues, ensuring that the necessary resources for colleagues are available and that collaboration tools function properly. If there are issues or necessary changes, such as forgotten passwords, pages or permissions to be modified in JIRA (or other components of the Atlassian suite), you will be the first person colleagues will turn to.
Currently, the frequency of tickets is low (under 2-3 per day), but there are also days when no tickets are logged, therefore you have time available to develop your skills in operating eSolutions products and to help clients understand them by coordinating workshops with them. You will be most skilled in using the work tools from Google Suite (Calendar, Mail, Drive) and the Atlassian suite (Jira, HipChat)
Communicating with clients regarding issues / incidents that are reported within projects as well as products;
Logging incidents in the appropriate platform (JIRA from Atlassian) and tracking problem resolution
Ensuring the verification of the checklist for employee onboarding and offboarding (account creation, group management)
Generating end-of-month reports to verify the status of operational tasks
• Excellent problem-solving skills
• Ability to work well within a team
• Attention to detail
• Logical thinking
A good knowledge of the functioning of operating systems and software
Interpersonal skills as you will be regularly in contact with colleagues and clients
Ability to prioritize workload
Ability to clearly explain a technical problem to a client / colleague
Excellent listening and questioning skills
## Experience in a similar job
## Technical experience
## ITIL certification or any other training certificate for IT service and operations management