GLOBAL SOFTWARE SYSTEMS SRL
1 hour ago
Technical Support Officer
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Company information
- Company
- GLOBAL SOFTWARE SYSTEMS SRL
- Location
- Bucuresti Romania
- Posted
- 1 hour ago
Job description
The Ideal Candidate
• Excellent problem-solving skills
• Ability to work well within a team
• Attention to detail
• Logical thinking
A good knowledge of operating systems and software functionality
Interpersonal skills as you will regularly be in contact with colleagues and clients
Ability to prioritize workload
Ability to clearly explain a technical issue to a client/colleague
Excellent listening and questioning skills
## Experience in a similar job
## Technical experience
## ITIL certification or any other training certificate for IT service and operations management
• Ability to work well within a team
• Attention to detail
• Logical thinking
A good knowledge of operating systems and software functionality
Interpersonal skills as you will regularly be in contact with colleagues and clients
Ability to prioritize workload
Ability to clearly explain a technical issue to a client/colleague
Excellent listening and questioning skills
## Experience in a similar job
## Technical experience
## ITIL certification or any other training certificate for IT service and operations management
Job Description
As a technical consultant/client consultant, you will communicate closely with clients and development teams to ensure that issues are logged and resolved appropriately. You will also play an important role for internal colleagues, ensuring that the necessary resources for colleagues are available and that collaboration tools are functioning correctly. If there are issues or changes needed, such as forgotten passwords, pages or permissions to modify in JIRA (or other components of the Atlassian suite), you will be the first person colleagues will turn to.
Currently, the frequency of tickets is low (under 2-3 per day), but there are also days when no tickets are logged, so you have time available to develop your skills in operating eSolutions products and to help clients understand them by coordinating workshops with them. You will be most proficient in using the work tools in Google Suite (Calendar, Mail, Drive) and the Atlassian suite (Jira, HipChat)
Communication with clients regarding issues/incidents that are reported within projects as well as products;
Logging incidents in the appropriate platform (Atlassian's JIRA) and tracking issue resolution
Ensuring verification of the checklist for employee onboarding and offboarding (account creation, group management)
Generating end-of-month reports to verify the status of operational tasks
Currently, the frequency of tickets is low (under 2-3 per day), but there are also days when no tickets are logged, so you have time available to develop your skills in operating eSolutions products and to help clients understand them by coordinating workshops with them. You will be most proficient in using the work tools in Google Suite (Calendar, Mail, Drive) and the Atlassian suite (Jira, HipChat)
Communication with clients regarding issues/incidents that are reported within projects as well as products;
Logging incidents in the appropriate platform (Atlassian's JIRA) and tracking issue resolution
Ensuring verification of the checklist for employee onboarding and offboarding (account creation, group management)
Generating end-of-month reports to verify the status of operational tasks
Required skills
- teamwork
- interpersonal skills
- attention to detail
- problem-solving
- drive
- reporting
- jira
- account management
- onboarding
- listening skills
- issue resolution
- technical consultant
- operating systems
- it service management
- development teams
- collaboration tools
- offboarding
- itil certification
- logical thinking
- client communication
- google suite
- it operations management
- atlassian suite
- client consultant
- technical experience
- calendar
- operational tasks
- incident logging
- group management
- questioning skills
- workload prioritization
- software functionality
- hipchat
- technical explanation
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