Technical Support with UX Design Background

PrivaSphere Secure Messaging is the innovative Swiss platform for secure email and online applications. To further expand our services and technology, we are looking for a dynamic Technical Support specialist with a User Experience background.

Main Tasks

• Supporting the Account Manager in implementing customer projects

• Advising customers and technical partners on the implementation and configuration of PrivaSphere Secure Messaging

• Specifying new features for development, particularly in the UX area

• Assisting with technical support for our customers

• Representing customer interests in the internal development process

• Assisting with the testing process for new components

• Supporting the sales organization with technical consulting and the implementation of customer projects

• Handling administrative tasks related to customers (user management, invoicing, etc.) and suppliers (invoice verification, orders, etc.)

• Collecting and evaluating statistics

• Supporting and documenting products and services

• Internal support (technology and operations)

Qualifications

• Several years of experience in a similar environment

• A passion for security, data protection, open source, and a good understanding of Internet technologies

• Very good PC user skills in operating systems and programs, especially MS products (use and configuration)

• Understanding of Linux and SQL databases as an additional advantage and development opportunity

• Good written and verbal communication in German, Italian, and English (French as an additional advantage)

• Independent and proactive way of working

Benefits

Seize the chance to shape the digital transformation with our dynamic and motivated team, which truly has fun at work. We work with flat hierarchies, so you have plenty of potential to learn new things, contribute actively, and take on responsibility.

Does this sound like you? Then we look forward to receiving your application and hopefully welcoming you soon to our office in Zurich!

Michael Moors looks forward to receiving your application and CV.

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