Technical Support in Field MTY

The position consists of providing technical support on-site for the resolution of incidents and requests related to computer equipment and peripherals, ensuring efficient service restoration according to contracted levels of attention. Technical support is performed at various bank locations nationwide, including central offices, branches, modules, windows, and offices.

Main responsibilities:

• Attend and resolve technical incidents assigned through corporate management tools.
• Execute corrective actions on-site to restore equipment functionality.
• Perform diagnostics, repairs, and configurations of hardware and software.
• Document activities performed in corresponding management systems.
• Coordinate with other technical areas for the solution of complex problems.

Equipment under support:

• Laptops and tablets.
• Branch servers.
• P personal computers, nettops, and Mac equipment.
• Certificate printers at branches.
• Check readers and barcode scanners.
• Check digitizers.
• Biometric devices.
• Video conferencing and collaboration room equipment.

Geographic coverage:
The activities are mainly developed in the network of branches and automatic teller machines located in the city of Monterrey, Nuevo León, with the corporate base in San Pedro Garza García.