Technical Support in Field GDL

This position is oriented to provide on-site technical support for the repair, maintenance and support of computer equipment and peripherals, ensuring the continuity of technological services in various installations of a banking institution. The registration and assignment of requests are made through corporate management tools.

Main Responsibilities:

• Attend and resolve technical incidents related to hardware and peripherals.
• Execute diagnostics, repairs and configurations on site.
• Register activities and case tracking in corporate platforms.
• Coordinate with technical teams for the solution of complex problems.
• Ensure compliance with established service levels.

Equipment Under Attention:

• Laptops, desktop computers and All-in-One (AIO).
• Branch servers.
• Personal computers, nettops and Mac equipment.
• Certificate printers for branch.
• Check readers and barcode scanners.
• Check digitizers.
• Biometric devices.
• Video conferencing and collaboration room equipment.
• Multifunctional Lexmark devices.

Geographic Coverage:
The activities are performed in different locations of the state of Jalisco, mainly in the city of Guadalajara, including bank branches and ATMs. The operational base is located at the corporate office in the Colonia Italia Providencia.