Technical Support for E-commerce Tools in Greece - Paid Relocation

We are thrilled to announce an exciting opportunity for a Technical Support Specialist for our E-commerce Tools division, based in the stunning environment of Greece! This role comes with a fully paid relocation package, making your move both easy and enjoyable. As a specialist in this position, you'll provide top-notch technical support to clients using innovative e-commerce products and services. This role will allow you to expand your technical expertise while enjoying the rich culture and lifestyle that Greece offers. If you're ready for a new challenge and passionate about helping customers succeed, this position might be for you!

• Assist clients with technical support inquiries via phone, email, and chat related to e-commerce tools.
• Troubleshoot and resolve technical issues promptly and professionally.
• Document all customer interactions, inquiries, and solutions accurately in the CRM system.
• Collaborate closely with product and engineering teams to escalate and address complex concerns.
• Stay updated on product knowledge to efficiently guide customers in using our e-commerce solutions.
• Contribute ideas for improving support processes and enhancing the overall customer experience.
• Participate in training sessions and support new team members as needed.

Requirements

• Fluency in Polish and English, both written and spoken.
• Strong technical aptitude and problem-solving skills.
• Excellent communication and customer service abilities.
• Prior experience in technical support or customer service in an e-commerce environment is a plus.
• Ability to learn and adapt to new technologies quickly.
• A team-oriented attitude with a passion for helping others succeed.
• Willingness to relocate to Greece and fully embrace a new cultural experience.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )