Technical Support for Cybersecurity Solutions

Patrique Mercier Recruitment JP is excited to announce an opening for a Technical Support Specialist for renowned cybersecurity solutions! This position offers you the chance to contribute to the security landscape while enjoying a vibrant culture and lifestyle. As a key member of the support team, you will assist clients with their technical inquiries and help ensure their cybersecurity solutions operate seamlessly and effectively.

• Provide thorough technical support to customers via phone, email, and chat regarding cybersecurity products and services.
• Troubleshoot and resolve technical issues, providing solutions that meet client needs.
• Educate and inform customers on the features and best practices of their security solutions.
• Document customer interactions and technical resolutions accurately within the CRM system.
• Collaborate with engineering and product teams to address and escalate complex issues as necessary.
• Participate in training and development programs to enhance your understanding of cybersecurity technologies.
• Contribute to team efforts to improve the overall customer experience and service delivery.

Requirements

• Fluency in Polish and English, both written and spoken.
• Strong technical aptitude with experience in cybersecurity products and solutions.
• Excellent problem-solving skills and a customer-oriented mindset.
• Prior experience in technical support or IT roles is highly desirable.
• Ability to work in a dynamic environment while managing multiple priorities.
• Strong communication and interpersonal skills, especially when dealing with clients.
• A positive attitude and willingness to learn and adapt in a fast-paced setting.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )