Technical Support Engineer

Job Responsibilities: 1. Responsible for on-site installation, grid-connected testing, commissioning, and after-sales service of energy storage system products. 2. Manage commissioning documentation and tools for energy storage power stations, and prepare commissioning plans and reports. 3. Summarize and analyze on-site project issues, and provide feedback on solutions to relevant technical and process departments. 4. Conduct product training for customers and prepare operation manuals and training materials. 5. Collaborate with the technical support team to resolve customer complaints and improve overall service quality. 6. Develop and maintain knowledge of energy storage system products and technologies, including their applications, features, and limitations. 7. Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of technical support processes. 8. Ensure compliance with company policies, procedures, and regulatory requirements.