Technical Support Engineer

Company Description Vihawk Tech Solutions, headquartered in Hyderabad, specializes in Smart Digital Surveillance Systems. Collaborating with world-renowned OEMs such as Honeywell and Axis Communications, the company provides tailored surveillance solutions for businesses to make informed decisions using accurate, real-time information. The company's offerings are distinguished by their efficient network designs and result-driven surveillance systems. Vihawk Tech Solutions is committed to delivering innovative surveillance solutions that meet the evolving needs of customers. As a Technical Support Engineer at Vihawk Tech Solutions, you will be responsible for providing technical support to customers through various channels such as phone, email, and chat. You will also be required to troubleshoot and resolve technical issues related to our Smart Digital Surveillance Systems. In addition, you will work closely with the development team to identify and report bugs and defects in our products. The ideal candidate should have a strong understanding of computer systems, networks, and surveillance technologies. A bachelor's degree in Computer Science or a related field is required. Proficiency in English language is essential for this role.