Technical Support Engineer

About Swayable Swayable is a fast-growing AI and automated data science platform that measures public opinion and the impact of messages and advertising content on it. We are a 40-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (American Express, Airbnb, Paramount Pictures), technology companies (Anthropic, Meta, Amazon), academic researchers (MIT, Yale, Stanford) and mission-aligned civic advocacy campaigns (e.g. on climate, human rights and elections). Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world's most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands. Technology stack Swayable uses Python (Numpy, Scipy, scikit-learn, Pandas, Celery, Flask), JavaScript (Vue.js, Node.js), MongoDB, and GraphQL. About the role Swayable is looking for a mission-driven, fast-learning, and solutions-oriented Technical Support Engineer to support the Client Research Services (CRS) and Technology teams. In this role, you will be the first line of technical support for internal teams, helping streamline technical operations, reduce ticket resolution times, and increase the scalability of our service delivery. This role is perfect for someone who is excited by problem-solving, improving systems, and collaborating cross-functionally with CRS, Engineering and Product to improve internal tools and processes. What you'll do: Triage and resolve technical support tickets submitted by the Client Research Services (CRS) team Escalate issues to Engineering only when necessary, progressively reducing downtime and increasing overall system reliability. Collaborate with CRS and Technology teams to identify and prioritize technical improvements that drive business value. Develop and maintain documentation for internal processes and procedures. What we're looking for: Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work in a fast-paced environment and adapt to changing priorities Experience with Python, JavaScript, MongoDB, and GraphQL is a plus. About Swayable's culture: We are a team of passionate individuals who believe that technology can be used to drive positive change. We value collaboration, transparency, and continuous learning. Our company culture is built around the principles of empathy, inclusivity, and respect for all individuals. What we offer: Competitive salary and benefits package Opportunity to work on cutting-edge AI and data science projects Collaborative and dynamic work environment Access to professional development opportunities and training programs