Technical Support Engineer

Job Title: Technical Support Engineer Location: India (Remote) Experience Required: 5–8 Years Employment Type: Full-Time (US Hours) About ORO Labs: ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease risk through end-to-end process visibility, and remain agile in response to change with a no-code platform that empowers users to create their own workflows. As a Technical Support Engineer at ORO Labs, you will be responsible for providing top-notch technical support to our customers, ensuring they have the best possible experience using our procurement orchestration platform. This role is ideal for someone who is passionate about delivering exceptional customer experiences and has strong technical skills. Key Responsibilities: • Provide timely and effective technical support to customers through various channels (phone, email, chat) • Troubleshoot and resolve complex technical issues related to our procurement orchestration platform • Collaborate with cross-functional teams to identify and prioritize technical issues and implement solutions • Develop and maintain a deep understanding of our platform's features and capabilities • Stay up-to-date with the latest industry trends and technologies to continuously improve your skills and knowledge Requirements: • 5-8 years of experience in technical support or a related field • Strong technical skills, including proficiency in troubleshooting and resolving complex technical issues • Excellent communication and interpersonal skills • Ability to work in a fast-paced environment and prioritize tasks effectively • Bachelor's degree in Computer Science, Information Technology, or a related field Certifications: • CompTIA A+ (or equivalent) preferred but not required What We Offer: • Competitive salary and benefits package • Opportunity to work with a cutting-edge technology company that is changing the procurement landscape • Collaborative and dynamic work environment • Professional development opportunities to help you grow in your career • Flexible working hours and remote work options • Access to cutting-edge tools and technologies • Recognition and rewards for outstanding performance