Technical Support Engineer

Job description

Qualification

• B.E./B.Tech in Computer Science / IT / Electronics or equivalent.

• 3+ years of experience in Server/System Administration, preferably in AI/GPU/HPC infrastructure.

Key Skills

• Strong knowledge of Linux/Windows Server Administration.

• Hands-on experience in server hardware troubleshooting and replacement.

• Knowledge of GPU servers, NVIDIA/AMD GPUs, GPU drivers and AI workloads.

• Knowledge of storage, RAID, NVMe, networking and server components.

• Experience in OS installation, upgrades, patching and driver/software installation.

• Ability to monitor CPU, memory, storage, network and GPU performance. • Good troubleshooting and log-analysis skills

• Knowledge of BMC/IPMI, BIOS/UEFI and hardware health monitoring.

• Basic knowledge of HPC/AI environments, CUDA, Slurm/Kubernetes will be an advantage.

Key Responsibilities

• Provide onsite operational and technical support for AI/GPU server infrastructure.

• Troubleshoot hardware, OS, driver, application and GPU-related issues.

• Perform hardware replacement and preventive maintenance.

• Install/upgrade OS, drivers and software applications.

• Monitor system health, performance and AI/GPU workloads.

• Collect logs and performance statistics for troubleshooting and reporting.

• Maintain daily health-check, incident and activity reports.

• Coordinate with OEM/L3 technical experts through email and telephone for unresolved issues.

• Ensure timely escalation and closure of critical incidents.

• Support RCA and corrective actions for recurring/critical issues.

Desired Candidate Profile

• Strong analytical and problem-solving skills.

• Good communication and customer-handling skills.

• Ability to work independently at customer locations.

• Willing to work in 24x7/shift/on-call support, as required.

• Experience in data center, HPC, AI/GPU or enterprise server environments preferred.