Netweb Technologies India Ltd.
1 month ago
Technical Support Engineer
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Company information
- Company
- Netweb Technologies India Ltd.
- Location
- India, Haryana, Faridabad India
- Posted
- 1 month ago
Job description
Qualification
• B.E./B.Tech in Computer Science / IT / Electronics or equivalent.
• 3+ years of experience in Server/System Administration, preferably in AI/GPU/HPC infrastructure.
Key Skills
• Strong knowledge of Linux/Windows Server Administration.
• Hands-on experience in server hardware troubleshooting and replacement.
• Knowledge of GPU servers, NVIDIA/AMD GPUs, GPU drivers and AI workloads.
• Knowledge of storage, RAID, NVMe, networking and server components.
• Experience in OS installation, upgrades, patching and driver/software installation.
• Ability to monitor CPU, memory, storage, network and GPU performance. • Good troubleshooting and log-analysis skills
• Knowledge of BMC/IPMI, BIOS/UEFI and hardware health monitoring.
• Basic knowledge of HPC/AI environments, CUDA, Slurm/Kubernetes will be an advantage.
Key Responsibilities
• Provide onsite operational and technical support for AI/GPU server infrastructure.
• Troubleshoot hardware, OS, driver, application and GPU-related issues.
• Perform hardware replacement and preventive maintenance.
• Install/upgrade OS, drivers and software applications.
• Monitor system health, performance and AI/GPU workloads.
• Collect logs and performance statistics for troubleshooting and reporting.
• Maintain daily health-check, incident and activity reports.
• Coordinate with OEM/L3 technical experts through email and telephone for unresolved issues.
• Ensure timely escalation and closure of critical incidents.
• Support RCA and corrective actions for recurring/critical issues.
Desired Candidate Profile
• Strong analytical and problem-solving skills.
• Good communication and customer-handling skills.
• Ability to work independently at customer locations.
• Willing to work in 24x7/shift/on-call support, as required.
• Experience in data center, HPC, AI/GPU or enterprise server environments preferred.
Required skills
- it
- preventive maintenance
- communication skills
- analytical skills
- kubernetes
- troubleshooting
- performance monitoring
- electronics
- corrective actions
- linux
- problem-solving skills
- windows server
- computer science
- networking
- log analysis
- storage
- technical support
- software installation
- replacement
- system administration
- network monitoring
- operational support
- server administration
- escalation
- rca
- incident reports
- b.tech
- data center
- raid
- oem
- cuda
- bmc
- activity reports
- slurm
- log collection
- server hardware
- gpu infrastructure
- ai workloads
- driver installation
- nvme
- nvidia gpus
- server components
- ai infrastructure
- b.e.
- system health
- amd gpus
- ai environments
- os patching
- uefi
- ipmi
- performance statistics
- hpc environments
- bios
- os installation
- gpu drivers
- hpc infrastructure
- gpu servers
- os upgrades
- cpu monitoring
- memory monitoring
- storage monitoring
- gpu performance monitoring
- hardware health monitoring
- health-check reports
- l3 technical experts
- incident closure
- customer handling skills
- enterprise server environments
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