Technical Support Engineer (m/f/d)

SLEE Fullservice Solutions

Experience and Commitment: since 1954 for Histopathology and Cancer Diagnostics

We are SLEE: Pioneers for Precision Technology. For over half a century, we have been working day after day on the best solutions for equipping pathology laboratories. We develop and produce our devices at our company headquarters in Nieder-Olm near Mainz.

All of us at SLEE know how much depends on fast and high-quality sample diagnostics. With our knowledge and our products, we help to save lives.

Tasks

• Expert-level technical support: Analysis and processing of complex technical issues as well as support for our international sales partners in 2nd-level support

• Independent service case management: Systematic fault analysis, development of sustainable solutions, and structured documentation and tracking of service cases

• Technical Training: Conducting training for our international sales partners

• Technical Documentation: Creation, maintenance, and continuous further development of technical service documents

• International Customer Support: Technical support for our partners and customers, via email, phone, and on-site, including occasional international business trips

Qualifications

• Completed technical degree (e.g., Mechanical Engineering, Mechatronics, or Electrical Engineering), Master Craftsman, or comparable higher technical qualification. Alternatively, you have a technical apprenticeship with many years of relevant professional experience and demonstrable technical expertise.

• In-depth knowledge in the fields of precision mechanics, electronics, and firmware/software

• Knowledge in refrigeration technology is desirable, but not a requirement

• Strong analytical skills and the ability to grasp complex technical contexts, systematically narrow down causes of errors, and independently develop solutions

• Very good German and English skills, both written and spoken, for clear communication with international partners

• Willingness for occasional international business trips (approx. 10%)

• Independent, structured, and solution-oriented way of working with a high degree of initiative, responsibility, and reliability

• Strong communication skills, customer orientation, and intercultural competence

• Enjoyment in conveying technical knowledge in an understandable way, conducting training, and supporting others with technical questions

Benefits

• No day is like the other. At SLEE, you have a varied and responsible job in a globally active medium-sized company.

• You will be professionally onboarded by colleagues. Your workplace in the new office building is equipped with modern work tools. Click through our website to get an impression of SLEE!

• Decision-making processes are short and uncomplicated.

• With us, you have excellent professional and career development opportunities. Find your place with us!

• We gladly enable training and further education for you where it suits you and advances you professionally. Do you want to improve your job continuously? Then SLEE is the right place for you!

What else you will receive:

• Tax-free gift card

• Birthday bonus

• Subsidy for Jobrad (company bike program)

• Regular employee reviews

• Parking space on company premises

• Free charging of e-bikes and e-cars

• Subsidy for glasses

• Beverages available free of charge

• Regular employee events

• Excellent transport links (5 min to the highway, public transport within walking distance)

Does the job description fit? Are your fingers tingling? Then we look forward to receiving your meaningful online application with information on your possible start date and salary expectations soon.

Are there any remaining points or do you have questions? Then we will gladly answer them personally at Tel. +49 (0)6136 76997-0. We look forward to hearing from you!

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