Technical Support Engineer (m/f/d)

Do you want to contribute your expertise as a Technical Support Engineer in a dedicated team or start your career? Then this is the perfect opportunity for you!
Our client is one of the leading Value-Added Distributors for IT Infrastructure and Security Software in Europe. For 30 years, they have delivered top performance for their customers day after day. Their mission: To shape the future of IT together as a strong team – with passion and innovative strength. 🚀

Responsibilities

As a Technical Support Engineer, you will be the central point of contact for trade partners and will support the Windows-based infrastructure software.

• Support & Troubleshooting: First and second-level support for backup, mail server, email archiving, and security solutions, as well as remote monitoring & management
• Analysis & Problem Solving: Investigation of technical problems with subsequent solution finding via email, remote maintenance, and telephone
• Customer Consultation: Competent support for customers with all technical questions regarding the products
• Installation & Webinars: Performing software installations and training for internal and external users
• Documentation & Knowledge Base: Creation of new and translation of existing articles for software administration
• Product Feedback: Forwarding suggestions for improvement to the development departments
• IT Administration: Support of the internal network environment and IT infrastructure

Qualifications

• Fluent German and English language skills
• Completed vocational training in IT, an informatics degree, or comparable many years of experience in technical support / IT administration
• In-depth knowledge of Windows environments, software solutions, and networks
• Resilience to stress, solution-oriented thinking, and enthusiasm for technical challenges
• Strong communication skills, a customer-oriented approach, and the ability to explain complex issues clearly
• Experience or knowledge in Active Directory, Backup & Restore, Microsoft 365 / Exchange (Online or On-Prem), Email Archiving, IT Security, Automation & MSP Tools, PowerShell, SQL Databases, or Virtualization is an advantage

Benefits

• A team with flat hierarchies in a pleasant, friendly working atmosphere.
• Flexibility: Flextime & the option to work from home up to 3 days per week
• A company parking space is available, or if you prefer to cycle – they offer a job bike!
• Individual training budget for your personal and professional development.
• Regular team events and budget for joint activities
• Corporate Benefit Program and discounted event tickets
• An exciting and varied workday
• Individual career opportunities – tailored specifically to you.
• Health offers: Weekly sessions with a personal trainer, company pension scheme & private supplementary health insurance.

Do you want to drive the technological future in an innovative team? 🤗

Then become part of the success story & apply now! We will call you and explain the next steps in an approx. 10-minute call.

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