Technical Support Engineer

Greetings from Movate technologies formerly known as CSS Corp! Technical Chat Support Role @Ambattur Movate Ambit IT Park Please find below Job Description for your reference Job Title : Technical Voice Process. Work Location: Ambattur Chennai ( Ambit IT Park) Experience: Minimum 1 Year of Experience Into Technical Support. Education Qualification. Any bachelors degree. Roles and Responsibilities: 1. Assisting US customers via Voice. 2.Should be capable of handling live chat efficiently and high volume of customer interactions. 3.Provide technical support to customers through voice calls, emails, and chats. 4.Respond to customer inquiries in a timely manner. 5.Resolve customer issues promptly and professionally. 6.Document all customer interactions accurately and completely. 7.Work collaboratively with other teams to resolve complex customer issues. 8.Participate in training sessions to improve technical skills and product knowledge. 9.Maintain accurate records of customer interactions, including but not limited to, chat transcripts, emails, and phone calls. 10.Follow established processes and procedures for handling customer inquiries and resolving issues.