Technical Support Engineer

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping to resolve queries and provide top-notch support. The ideal candidate will be a highly motivated and organized individual with excellent communication skills, able to work in a fast-paced environment and prioritize tasks effectively. The role will involve providing technical support to customers, troubleshooting issues, and escalating complex problems to the relevant teams. The successful candidate will be a team player, able to work collaboratively with colleagues to achieve shared goals. In return, Luminance offers a competitive salary, comprehensive benefits package, and the opportunity to work with a cutting-edge technology that is revolutionizing the legal industry.