Technical Support Engineer, L1

Twingate is building a modern remote access solution that simplifies and improves the way businesses secure access to their cloud, SaaS, and on-prem resources. Twingate is backed by leading investors such as BOND, WndrCo, 8VC, Green Bay Ventures, SignalFire, and Dropbox founders Drew Houston and Arash Ferdowsi. Our investors share our belief that in a world where workforces are becoming increasingly distributed, it is critical to be able to effectively secure access to apps, data, and environments. As a Technical Support Engineer, L1, you will be the first point of contact for our customers, providing top-notch support and troubleshooting expertise to ensure their remote access experience is seamless and secure. This is an exciting opportunity to join a fast-growing company that is revolutionizing the way people work and collaborate. If you are passionate about technology, customer service, and problem-solving, we want to hear from you! We are looking for someone who is highly motivated, organized, and able to work in a fast-paced environment. You will be responsible for handling a high volume of customer inquiries, troubleshooting and resolving technical issues, and providing timely and effective solutions. You will also be expected to maintain accurate records of customer interactions, and contribute to the development of knowledge base articles and other support materials. If you are a team player who is comfortable working in a dynamic environment, and has a passion for delivering exceptional customer experiences, we encourage you to apply. We offer a competitive salary, comprehensive benefits package, and a unique opportunity to be part of a rapidly growing company that is changing the way people work.