Technical Support Engineer

We are looking for a proactive and skilled technical support Engineer Key Responsibilities Provide technical support for market products. Deliver training for distributors and installers on product usage. Report product faults, escalate major quality issues and work closely with HQ to improve product quality. Maintain technical documentation and daily work reports, following company policy. Handle customer inquiries, product fault diagnosis, product replacement/maintenance, systerm upgrades, and other tasks as required. Ensure all activities are performed in accordance with the company's policies and procedures. Work closely with cross-functional teams to resolve issues and improve processes. Identify opportunities for process improvements and implement changes as needed.