Technical Support Engineer

Position: Technical Support Engineer Location: Redhill, Surrey – Hybrid (Up to 6 Days/Month Remote) About the Role: This position forms a vital part of a global technical support team delivering expert-level service across satellite communications, cybersecurity, and IT systems. Based in Redruth, Cornwall, with up to six days of remote work per month, the role involves both 2nd line support and hands-on responsibility for fault resolution across a wide range of technologies. Working in a fast-paced and dynamic environment, the successful candidate will be expected to demonstrate a strong understanding of technical concepts, excellent communication skills, and the ability to work effectively in a team. Key responsibilities will include: • Providing expert-level technical support to customers, resolving complex technical issues and escalating as necessary. • Collaborating with internal stakeholders to identify and resolve technical issues, and implementing process improvements to enhance the overall customer experience. • Developing and maintaining technical knowledge and skills to stay up-to-date with the latest technologies and trends. • Participating in training and development programs to enhance technical and soft skills. • Working closely with the technical support team to ensure seamless handovers and effective knowledge sharing. • Maintaining accurate and detailed records of customer interactions and technical issues. • Adhering to company policies and procedures, and maintaining confidentiality and discretion in all aspects of the role. • Working flexibly to meet the needs of the business, including occasional overtime and working outside of normal working hours. • Any other duties as required by the business.