Technical Support Engineer – Automotive

Job Description The purpose of the position is to support our client's manufacturer in the management of requests for assistance, forwarded by its global network of Authorized Repairers through a dedicated ticketing platform. The service is aimed at reducing the technical downtime of vehicles by increasing the efficiency of diagnoses concerning both malfunctions and difficulties in completing the installation of accessories approved for road and/or competitive use. Main responsibilities include: • Respond to requests for assistance from Authorized Repairers, analyzing and resolving issues related to vehicle malfunctions or accessory installations; • Collaborate with internal teams to ensure that all technical information is up-to-date and accurate; • Develop and maintain knowledge of the client's products and services, as well as industry trends and developments; • Provide expert-level support to Authorized Repairers, ensuring that they have the necessary tools and resources to diagnose and repair vehicles efficiently; • Identify and escalate complex technical issues to senior engineers or other relevant teams; • Participate in continuous training and professional development to stay current with industry advancements and best practices. Requirements: • Bachelor's degree in a related field (e.g., mechanical engineering, automotive technology) or equivalent experience; • 2+ years of experience in technical support or a related field; • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team; • Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal stakeholders and external partners; • Proficiency in MS Office applications (e.g., Word, Excel, PowerPoint) and familiarity with ticketing platforms; • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. Benefits: • Competitive salary and benefits package; • Opportunities for professional growth and development; • Collaborative and dynamic work environment; • Flexible working hours and remote work options; • Access to cutting-edge technology and tools; • Recognition and rewards for outstanding performance.