icorp
1 year ago
Technical Support Coordinator in Field
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Company information
- Company
- icorp
- Location
- México Mexico
- Posted
- 1 year ago
Job description
Do you have experience as a Technical Support Coordinator? icorp is looking for you!
You will be responsible for managing technical support services in the field, supervising groups of engineers, and ensuring compliance with established quality standards in the contract with the client.
Schedule: 08:30 am to 06:00 pm with guards. Availability for emergency phone attention outside regular hours.
Location: Culiacán, Sinaloa.
Modality: Hybrid
Live the icorp experience!
Requirements
- TSU / Bachelor's or Engineering degree in Systems
- Availability for travel
- Availability of schedule
- Know how to handle a standard car
Minimum 3 years of experience:
- SUPERVISING PERSONNEL
- Agreement and management of SLA's compliance.
- Customer satisfaction management.
- Budget control for the contract
- Employee performance management for the contract.
- Management of company assets for service.
- Follow-up on urgent cases.
- Excel (Dynamic Tables) management
- Executive presentation creation
Knowledge
- Knowledge of Computer Systems
- ITIL Fundamentals
Competencies
- Servant attitude
- Good organization
- Commitment
- Leadership
- Effective communication
Benefits
- Hybrid modality
- Basic salary
- Labor benefits
Required skills
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