Technical Support Consultant Telco

In our department, we focus on individuals ready for ambitious development at the intersection of IT and business, open to challenges related to maintaining extensive IT systems and collaborating with clients worldwide. Working with us, you will support solutions for the largest telecommunications operators from Western Europe, Scandinavia, the Middle East, Asia, and Latin America. As part of long-term, partnership agreements, we comprehensively maintain BSS (Business Support Systems), OSS (Operating Support Systems) systems, and modern IoT (Internet of Things) solutions for operators. We offer a wide range of tasks that will allow you to develop technically or towards managerial roles – depending on your individual preferences. Employee Profile * Minimum 2 years of experience working in a technical support department (IT / Telco) * Practical knowledge of relational databases (including Oracle and/or PostgreSQL, SQL / PL/SQL language) * Good knowledge of the Linux environment and the ability to navigate it in daily work * Basics of programming in any language (allowing for code/script analysis) * Knowledge of ITIL methodologies * Utilization of AI tools in daily work (we are looking for people who can optimize their tasks and automate processes using artificial intelligence) * Higher education in a technical/scientific field * English language at a level that enables free communication with international clients * Strong analytical thinking skills, communicativeness, openness, and high personal culture in client contact Nice to have: * Knowledge of technologies such as: Elastic Search, GraphQL, JSON, and REST API * Business knowledge in the telecommunications sector Your tasks * Analysis and independent resolution of software errors reported by technical departments of operators * Close cooperation with development teams (internal) and engineers on the client's side during fault diagnosis * Monitoring maintained platforms and proactive incident response * Participation in regression tests of deployed platforms * Support for teams executing critical business processes on behalf of our clients * Active knowledge sharing and participation in continuous improvement of service maturity within the team For You * Hybrid work system (2 days remote work, 3 days in the office) after an initial on-site onboarding period * Private medical care at Allianz - access to specialists and diagnostic tests for you and your loved ones * Opportunity to work with the latest AI technologies and tools * MyBenefit cafeteria system - you can choose full co-financing for a Multisport card, allocate funds to culture, recreation, or sports and shopping * Opportunities for professional development, including: * Individual plan for internal and external training * Execution of interesting tasks related to the latest IT technologies and solutions * Cooperation with the best teams in the telecommunications sector * Work culture focused on cooperation and mutual assistance * Friendly work atmosphere in cohesive teams, which we foster through participation in integration events or joint initiatives for local communities * Opportunity to participate in campaigns and events promoting an active lifestyle