Technical Support Consultant

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase. There are tools and resources available to help users get the most out of our software, including a comprehensive user guide, training sessions, and a community forum. We are looking for a Technical Support Consultant who will be responsible for providing top-notch support to our customers. This includes answering customer inquiries, troubleshooting issues, and resolving problems in a timely and efficient manner. The ideal candidate will have excellent communication and problem-solving skills, as well as experience working with software and technology. The Technical Support Consultant will also be responsible for identifying and reporting trends and patterns in customer issues, and making recommendations for process improvements. This is a fantastic opportunity to join a dynamic and innovative company that is changing the way retailers and suppliers work together.