CGS Nexus Romania
1 month ago
Technical Support (Brasov/Bucharest) – German & English
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Company information
- Company
- CGS Nexus Romania
- Location
- Brașov, Bucuresti Romania
- Posted
- 1 month ago
Job description
The Ideal Candidate
Our queue provides solutions for both in-scope and out-of-scope issues, supporting customers whose Technical Support or Service Contract has expired, as well as customers who experience out-of-scope hardware or software issues while their system is still under warranty.
-1-3 years of experience in Customer Service and/or Technical Support
- High School Diploma (or equivalent) with a willingness to learn through on-the-job training
- Experience in using or supporting Microsoft Windows and PC hardware and software
- Demonstrated strong verbal, written, and listening skills
- Strong work ethic with the ability to meet quality, productivity, and attendance metrics
- High level of professionalism with a keen focus on customer satisfaction
- German knowledge (advanced) is a must
- Good communication in English
Job Description
- Identify customer issues that require escalation to the next level for resolution under established protocols.
- Utilize a comprehensive understanding and knowledge of information systems products and services to provide technical assistance to customers.
- Carry out additional duties and tasks as delegated by the Team Lead.
- Handle customer inquiries received directly through the queue via phone, or other internal communication channels.
- Prepare service pricing, quotations, and invoicing based on the diagnostics performed.
- Ensure accurate documentation of all interactions, cases, and recommended solutions.
- Maintain high levels of customer satisfaction through professional communication and efficient problem‑solving.
- Escalate complex or unresolved cases in alignment with internal procedures and service guidelines.
Schedule is M - F, business hours
Company Description
The American company CGS (Computer Generated Solutions) is one of the most important providers of business process outsourcing solutions in the world, present in Romania since 2006. The company provides services in 18 foreign languages locally, having 5 support centers in Bucharest, Brasov, Targu-Jiu, Miercurea-Ciuc and Constanta.
The approximately 4,000 employees of CGS Nexus Romania interact daily with customers from Romania, Germany, Great Britain, Spain and other European countries, as well as from the United States of America or Canada.
The main services offered by CGS Nexus Romania are customer care, technical support, help desk, telesales and other outsourced services for companies operating in the telecommunications, IT, banking, insurance and retail sectors.
You will join an enthusiastic and dynamic team that will help you develop a successful career in an attractive work environment.
You will participate in intensive training sessions to improve your knowledge and perfect the skills acquired so far, as well as develop new abilities.
Find out more about our privacy policy by accessing the link: http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf
Required skills
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