Technical Support Analyst

Position Title: Technical Support Analyst Area: IOS Location: Málaga Description Position Title: Technical Support Analyst Division/Soc: SCIB Global Area: IOS Location: Málaga WHAT YOU WILL BE DOING As a Technical Support Analyst your tasks and goals will include • Technical Level 0 and 1 support of the global SCIB platform both onsite and remote. • Reception, prioritization, investigation, escalation and resolution of incidents. • Critical Alerts monitoring. • Rising and follow up of continuous monitoring and resolution of incidents. • Collaboration with the SCIB Global team to ensure timely and effective resolution of incidents. • Escalation of complex incidents to the SCIB Global team. • Maintenance of accurate and detailed records of all incidents. • Continuous learning and improvement of technical skills and knowledge to ensure effective support of the SCIB platform. • Compliance with SCIB policies and procedures. • Adherence to established incident management processes and procedures. • Effective communication with customers and stakeholders. • Ability to work in a fast-paced environment with multiple priorities and deadlines. • Ability to work independently and as part of a team. • Ability to maintain confidentiality and handle sensitive information. • Ability to work flexible hours, including evenings and weekends, as required. • Ability to travel to Málaga as required. • Ability to work in a multicultural environment. • Ability to communicate effectively in English.