Technical Support Agent NL-FR-ENG

Technical Support Agent NL-FR-ENG

The goal of this role is to provide knowledge, resources, and expertise and network support in the field of technical management, reporting, procedures, and systems to the network that provides professional service to customers in Belgium and Luxembourg.

In this role, you will support recognized repairers in Belgium and Luxembourg in handling, processing, and escalating technical incident reports and information issued by the network to ensure that information is correctly passed on to downstream systems and quality and safety are followed. Escalation processes are correct to engineering and production. Ensure that the information flow is correct, prioritized technical incidents for developing technical solutions are processed, and contributions are made to the best customer experience.

Responsibilities
The main responsibilities of this service can be summarized as follows in the following areas and respective tasks
► Managing technical reporting;
► Incident process management;
► Qualifying incident reports;
► First point of contact with the AR-network for reporting and answering related questions about this topic;
► Work as liaison between Land (NSC and AR) and quality, technique, and manufacturer on a global level, handling communication;
► Support other NSC colleagues with information on technical reporting and incident management;
► Perimeter services are the region of Belgium and Luxembourg, operating from NSC and/or remotely.