Technical Service Operation Manager 100%

Company Description As Master of Rado, we have established a leading role in the watch industry. Design and modern watchmaking craftsmanship characterize our brand and ensure that we are always a step ahead of the competition. These characteristics give Rado watches their incomparable charm and character - Feel the Rado difference! Job Description To strengthen our team, we are looking for a committed and leadership-oriented personality as Head of Technical Customer Service. You will lead a small team of technical experts who provide support to customers and internal stakeholders. Your main tasks will be: • Developing and implementing processes and procedures for the technical customer service department; • Ensuring that all customer inquiries are handled in a timely and professional manner; • Providing expert advice and guidance to customers on Rado watches and related products; • Collaborating with other departments, such as sales and marketing, to ensure that customer needs are met; • Identifying and implementing opportunities for process improvements and cost savings; • Maintaining a high level of customer satisfaction through effective communication and problem-solving skills. Requirements: • Bachelor's degree in a relevant field (e.g., business administration, engineering); • At least 5 years of experience in a leadership role or as a technical expert; • Excellent communication and interpersonal skills; • Ability to work independently and as part of a team; • Strong analytical and problem-solving skills; • Proficiency in MS Office (Word, Excel, PowerPoint); • Familiarity with CRM systems (e.g., Salesforce) is an advantage. Benefits: • Competitive salary and benefits package; • Opportunity to work for a leading brand in the watch industry; • Collaborative and dynamic work environment; • Professional development opportunities; • Flexible working hours and remote work options.