Technical Project & Support Consultant (m/f/d) – Legal Software

Do you enjoy supporting customers holistically – from the initial implementation to long-term success? In this hybrid role, you will combine project management, technical support, and customer success to ensure our legal sector customers derive maximum value from our solutions.
As a central point of contact between customers and internal teams, you will manage projects from planning to go-live, solve technical challenges, and build long-term, trusting customer relationships.

Does this sound like the right challenge for you? Then we look forward to getting to know you.
Your Workplace / Location:
You can work at one of our German locations or remotely from your home office anywhere in Germany.

Implementation & Project Management

• You will support our customers in introducing our legal software and manage implementation projects from planning to successful go-live.
• You will analyze customer requirements and develop suitable solution and implementation concepts together with the customers.
• You will conduct workshops, document requirements, and coordinate their implementation.
• You will manage project plans, milestones, resources, and risks.
• You will act as a central point of contact between customers and our product, development, and support teams.
• You will manage data migrations, system configurations, and individual customer requirements.

• You will handle complex customer inquiries in 2nd-level support.
• You will analyze technical error patterns and assist in root cause analysis in databases, log files, and existing systems.
• You will work closely with our technical teams to develop sustainable solutions.
• You will support customers with technical questions regarding our software solutions.

• You will support customers throughout their entire lifecycle – from implementation to productive use.
• You will conduct training sessions and user training.
• You will identify optimization potential and advise customers on the further development of their processes.
• You will ensure that our customers work successfully with our solutions in the long term.

• You have at least 3 years of professional experience in a comparable role, for example, as an Application Consultant, Implementation Consultant, Technical Consultant, IT Project Manager, Support Consultant, or Customer Success Manager in the software environment.
• A completed degree in IT or a comparable qualification; a legal background is an advantage
• Experience with project management methods and tools such as Jira, Confluence, or Wrike
• You possess a strong technical understanding of software applications, databases, and system landscapes
• You have practical SQL knowledge and can create and analyze database queries.
• Ideally, you have already gained experience in technical error analysis and can understand existing code structures to narrow down error causes.
• Practical experience with CRM systems (e.g., Salesforce, HubSpot, or Dynamics)
• Very good German and English skills; French skills are a plus
• You work in a structured, analytical manner and can maintain an overview even with multiple parallel topics.
• You communicate confidently with customers and various stakeholders.
• Experience in the SaaS, software, or Legal Tech environment is an advantage.
• Willingness to travel occasionally, e.g., for customer appointments or coordination with international teams

• Virtual Introduction: In a brief, approximately 20-minute conversation with our recruiting team, we will align our mutual expectations.
• Digital Interview: Afterwards, you will meet your future manager and delve deeper into technical topics and the role itself.

Our complete benefits and advantages will be explained during our recruiting process, but you can already get a good overview on our careers page: https://www.stp.one/en/careers 
As a European company, our benefits vary by country, but some benefits apply to all employees: 

• Annual training budget as well as concrete career paths
• Employee referral bonus
• Mobility: e.g., bicycle leasing, subsidies for public transport
• Workation: up to 30 days per year within the EU
• Screen glasses
• Tax-free benefits in kind
• Events & company celebrations (summer party, annual kick-off, etc.)
• Flexible work models (hybrid, home office, part-time, etc.)
• English courses for all levels

If you have questions, feel free to contact our recruiter

Isabel Ostwald
Email: Find Jobs in Germany on Arbeitnow