Technical Outsource Manager (m/f/d)

To strengthen our team, we are looking for a Technical Outsource Manager (m/f/d) in Berlin as soon as possible.

Our team offers a unique opportunity for a Technical Outsourcing Manager (m/f/d) who will act as an intermediary between our high-tech client and the remote teams in Bulgaria. As a Technical Outsourcing Manager, you will create, maintain, and expand business relationships by building and managing long-term relationships with our clients. You will act as a link between the client and the team in Bulgaria, supporting them with your technical knowledge and extensive experience. As a trusted partner, you will manage new leads and develop them into nearshoring projects; discuss engineering requests and contribute insights from various client departments.

You will visit the client regularly. You are responsible for client relationships and the main point of contact for our clients on the relevant projects in a complex, demanding, and frequently changing environment. You have an eye for identifying, addressing, and managing deviations in quality, delivery time, and budget. To raise awareness of client needs, you will bring these 'signals' and client feedback to the team. You will ensure bidirectional communication and manage escalations from the team in Sofia to the client. Your experience brings responsibility and ownership to the projects, ensuring that our solutions are embedded sustainably and comprehensively into our clients' organizations.

Additional Responsibility:

• Communication with clients at multiple levels; with technical specialists, project managers, line managers, and assigned personnel involved in the projects
• Participation in on-site meetings with the client
• Coordination of requirements (functional and technical), project planning, tracking, and reporting
• Technical consulting in your area of expertise
• Acting as a (technical) interface between the client and the remote development teams
• Contributing to the creation and alignment of the (long-term) outsourcing product roadmap/vision with relevant stakeholders
• Bridging gaps created by nearshoring and developing structural solutions
• Creation of budgets for engineering proposals
• Initiating follow-up project sales and managing additional budgets
• Identifying new leads in your area of activity
• Developing your knowledge to become a fully committed and respected team member

Skills:
Conceptual thinking and the ability to analyze impacts, create (high-level) designs, prepare and break down the work of planned features
Regular coordination with the client regarding priorities, scope, and dependencies (between software teams)

Skills and Experience:

• Master's or Bachelor's degree in a technical field
• Strong communication skills across functions and teams, both upwards and downwards in the chain of command
• At least 3 years of experience in project management
• At least 5 years of experience in a software development environment (e.g., as a software architect and/or software engineer)
• In-depth experience in software design and writing
• Experience in leading SCRUM-based projects
• Experience with SAFe is an advantage
• Experience with outsourcing is an advantage
• Experience in a high-tech embedded environment is an advantage
• Quick learner to work with the client and the technical team at eye level
• Strong negotiation skills and the ability to proactively deal with conflicts and escalation methods
• Language proficiency: German C1, English B2

You are:

• A highly motivated self-starter with a passion for achieving results
• A team player
• Able to work on-site at the client's premises frequently
• Willing to travel regularly to Bulgaria

We offer:

• A challenging position in a high-tech environment with high client intimacy, based on a long-term relationship
• Company pension
• Mobility concept (choose, for example, between a fuel voucher, Deutschlandticket, scooter use, and other options)
• Monthly Company Days for professional and personal exchange
• Regular Team Events
• Buddy Program (your personal buddy will be by your side throughout the entire onboarding process. They are your contact person and social link to the company)
• Individual training and development plan
• 30 vacation days
• Soft drinks & after-work beer are on us! But of course, there is also water and coffee ;)

About Us
As part of the Dutch ICT Group, ICT Digital Solutions contributes to making the world a little smarter every day. The ICT Group is spread across 14 locations in different countries with more than 2,500 employees.
ICT Digital Solutions possesses both extensive multi-domain expertise and in-depth industry knowledge. Integrating these strengths into compelling technological solutions puts us in a unique position to help our clients make their business processes more efficient, flexible, simple, secure, and – as a result – more sustainable.
We offer not only software consulting but also individual and tailor-made software development services, as well as our own 'out of the box' software solutions for digital transformation, especially IoT.